Privacy Policy 🛡️

This Privacy Policy governs the collection, processing, storage, and transfer of personal information collected by Shree Basavanna Tours&Travels (referred to as "we", "us", "our", or "SBTT") through our website, phone booking hotlines, WhatsApp reservation desk, and associated chauffeur services based in Mangalore, Karnataka.

By accessing our website, initiating a reservation request, or utilizing our transportation and tour package services, you acknowledge that you have read, understood, and agreed to the practices described in this policy.

To provide seamless chauffeur transit and fulfill your reservations, we may collect the following categories of information:

• Identity & Contact Details: Full name, primary telephone number, WhatsApp contact number, and email address.
• Trip & Journey Information: Pickup location/address, drop-off destination, scheduled travel date and time, preferred vehicle model (Sedan, Ertiga, Innova Crysta, Tempo Traveller), and special itinerary notes.
• Transit Tracking (Airport Shuttles): Flight numbers and airline details to track live arrival delays at Mangalore International Airport (IXE).
• Billing & Payment Records: Invoicing name, company GST number (for corporate billing), transaction reference IDs, and payment receipts. We do not store raw credit/debit card numbers or CVV codes.
• Technical Data & Usage Logs: IP address, browser type, operating system, and browsing activity collected automatically through standard web server logs.

We process your personal information strictly for legitimate commercial and operational purposes, including:

• Confirming, scheduling, dispatching, and managing your taxi and tour bookings.
• Sending chauffeur contact numbers, vehicle registration numbers, and live trip status updates via SMS or WhatsApp.
• Generating itemized digital GST invoices and accounting receipts.
• Providing 24/7 customer support, resolving roadside assistance requests, and addressing complaints.
• Complying with regulatory obligations under the Motor Vehicles Act and Indian taxation laws.

To successfully execute your trip, we share minimal necessary trip information (passenger name, contact number, pickup point, and destination) with the verified chauffeur assigned to your ride.

Our chauffeurs are bound by strict company codes of conduct prohibiting the misuse, retention, or disclosure of passenger contact numbers once the scheduled journey has been completed.

Our website may use standard cookies and analytics tools (such as Google Analytics and Google Ads conversion tracking) to analyze aggregate site traffic, evaluate page responsiveness, and optimize user experience.

Cookies are small text files placed on your device. You can configure your browser settings to decline or delete cookies at any time; however, certain interactive website features (such as route pre-fills) may function with reduced personalization.

We implement robust administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. All data transmissions between your browser and our servers utilize industry-standard SSL (Secure Sockets Layer) encryption.

We retain passenger booking records only for as long as necessary to fulfill the trip, resolve post-trip billing inquiries, manage tax audits, or comply with statutory retention laws under Indian jurisdiction.

Under applicable Indian data protection principles, you possess the right to:

• Request a review of the personal information stored in our dispatch records.
• Request correction of inaccurate, incomplete, or outdated contact details.
• Request the deletion or erasure of your customer contact record from our booking databases (subject to statutory tax record retention requirements).
• Opt out of promotional or seasonal itinerary broadcasts at any time.

Our website may provide interactive links to third-party tools such as WhatsApp for instant chat or Google Maps for navigation and route previews. These external services operate under their own independent privacy policies. We encourage you to review their respective privacy statements when interacting with third-party platforms.

Our services and website are intended for individuals who have reached the age of majority (18 years or older) under Indian law. We do not knowingly collect personal data directly from minors without explicit parental or guardian consent.

We reserve the right to modify or update this Privacy Policy periodically to reflect changes in our operational procedures or relevant legal frameworks. Any revisions will be published on this page with an updated "Last Updated" timestamp. Continued use of our services following such revisions constitutes your acceptance of the amended terms.