We provide transparent refund terms for booking cancellations and maintain a secure Lost & Found custody protocol to return personal property or belongings left behind in our fleet.
Our policy ensures complete flexibility, fair advance deposit handling, and clear guidelines for trip modifications.
Cancel your booking at least 12 hours prior to scheduled departure and receive a 100% full refund of your advance deposit with zero cancellation charges.
Receive a 50% refund of your advance deposit, or convert 100% of your advance deposit into a trip credit voucher valid for any rescheduled date within 90 days.
When cancelled within 6 hours of pickup or after driver dispatch, advance deposit is retained towards driver mobilization expense. Any excess advance balance is refunded.
Review the explicit terms governing booking cancellations, flight delays, refund payment methods, and lost property returns.
This Return, Cancellation & Refund Policy applies to all passenger bookings, outstation pilgrimage packages, airport shuttle transfers, luxury van rentals, and corporate charters operated by Shree Basavanna Tours&Travels.
Our goal is to ensure complete satisfaction and transparency. Every cancellation request is logged and processed systematically through our central dispatch management desk in Mangalore.
To cancel or modify an existing booking, please contact us through any of the following verified channels:
We understand that flight schedules are subject to airline delays, weather hold-ups, or diversion. When you provide your flight number during airport pickup booking:
In the rare event that Shree Basavanna Tours&Travels is unable to fulfill a confirmed booking due to vehicle breakdown, driver medical emergency, severe weather alerts, or road impassability:
Approved refunds are processed strictly back to the original payment source utilized during booking:
Upon initiating the refund, our accounts team shares an official transaction UTR reference receipt with the customer via WhatsApp and email.
In transportation and tour services, "Return Policy" encompasses the safe recovery and return of personal belongings accidentally left behind in our vehicles:
We offer free date and time modifications if requested at least 12 hours prior to scheduled departure, subject to vehicle fleet availability. If a customer reschedules a booking, advance deposit balances are carried forward in full without any administrative deduction.
For any escalations regarding refund calculations, delay reimbursements, or lost property claims, please reach our Customer Relations Supervisor:
Experience swift 3-step turnaround with direct assistance from our Mangalore operations managers.
Message our WhatsApp desk at +91 74837 94557 or call our dispatch hotline with your booking name, travel date, and request details.
Our supervisor verifies the trip timestamp against our booking records and logs the refund calculation or secures the lost item with the driver.
Refunds are credited directly to your UPI/Bank account with a transaction receipt within 5–7 days. Recovered items are dispatched safely.
Key details on cancellation windows, bank turnaround, and holiday season booking policies.
UPI transfers are generally credited within 24 to 48 hours. Bank transfers and card reversals are completed within 5 to 7 business days, accompanied by an official bank UTR reference slip.
There are zero cancellation or waiting penalties for delayed flights when your flight number is shared in advance. Our chauffeur will receive you seamlessly upon your revised touchdown time.
Call our dispatch desk immediately at +91 74837 94557. We will coordinate with your chauffeur to safely deliver the item back to your hotel or make it available for pickup at our Mangalore hub.
Enjoy premier chauffeur mobility backed by honest, transparent cancellation protections and 24/7 dedicated support.